FAQ’s
Do I need a Power BI licence to use your service?
No Power Bi licences are needed for your team. We embed your dashboards on your behalf.
What kind of data do you work with?
Download your ERP and WMS data in Excel or CSV format, and upload through our portal. You stay in control of the data.
How often are dashboards updated?
Dashboards update in line with your needs. From scheduled daily uploads to very near real time (15 minutes).
Can we start small and upgrade later?
Yes. Upload only the data you want to begin with, then request upgrades via our change process later.
How secure is my data?
We use secure, client-specific Azure pipelines. Access is restricted, and data is never shared across clients.
How long does setup take?
After completing the scoping document, you can expect a first draft dashboard within 10 working days. Full handover typically is completed within 4 weeks.
Can I customise the dashboards?
Yes—all dashboards are tailored to your KPIs. Request changes via our change process whenever your business needs change.
What happens if we change systems or file formats?
We’ll adjust the mapping logic or data pipeline to keep your dashboards working smoothly—this is part of our ongoing support.
Do I need to meet regularly with you?
No—we’ve designed the onboarding and delivery process to require minimal meetings. Start by completing our scoping document to choose your layout and key KPI's.